Last updated: December 5, 2021
This Policy describes how we treat personal information on websites (“sites”), mobile or social media applications (“apps”), and any other services where we include an authorized link or reference to this Policy (together, the “Services”). This Policy does not describe our practices on sites or apps where it is not referenced.
Your use of our apps and sites indicates you agree to our collection, use, and sharing of your information as set forth in this Policy. Any dispute over privacy, is subject to this Policy and our Terms of Service, including its applicable limitations on damages and the resolution of disputes. Our Terms of Service, are incorporated by reference into this Policy.
What information do we collect?
We collect identifiers and contact information. For example, we may collect your name and street address if you register on our site or apps. We may also collect your phone number or email address. We also collect online identifiers. For example, if you engage with us through a social media site, we may collect your social media user identifier.
We collect payment information. If you make purchases with us, we (or our business partners who process credit cards for us) may collect your billing information. This includes your credit card number.
We collect information you submit or otherwise provide or authorize us to collect. We collect the information you post in a public space on our site. This includes comments and videos or photos. We also collect any other information you may provide to us or authorize us to collect. This may include information about your physical activities or your nutrition preferences. To the extent you voluntarily opt to have SMS notifications sent directly to your mobile phone, we may collect the information you provide, including your telephone number or when you read a text message.
We collect demographic information and information about your interests. We may collect information such as your gender and age, household or lifestyle information, and your ZIP Code.
We collect internet and electronic network activity information, such as device and usage information. We may collect information about the browser you are using, and we may look at what site you came from, or what site you visit when you leave us. We may also collect information about your operating system, Internet Service Provider (ISP) information and IP addresses and other device identifiers, such as mobile device identifiers. In addition, we may collect information about your use of our Services, including through use of tracking technologies such as cookies, pixel tags, and Flash Cookies.
We collect geolocation information. Using technologies such as GPS or Wi-Fi, we may collect information about your location. For example, if you use our mobile apps, we may access your device’s location information to provide you location-enabled features.
We collect job application information, such as professional or employment-related information and education information. We collect information if you apply for a job with us. This information may include your education and work history, your skills, and qualifications for the position. We may ask about how you learned about the position. If applicable, we may ask about your driving record and your ability to perform the position. We may also collect the last four digits of your social security number and your nationality.
We collect information about third parties. From time to time, we may allow you to send an email or message to a friend through one of our sites or apps. If you choose to do this, we will need that person’s name and email address.
How do we collect information?
We collect information directly from you. We collect information from you when you:
- make a purchase with us;
- register on one of our sites or apps;
- apply for a job;
- sign up for our email newsletters, marketing text messages and other notifications;
- participate in promotions such as sweepstakes or contests;
- fill out a survey;
- contact us, such as through our sites and apps or otherwise communicating with our Consumer Relations team; and
- otherwise provide it to us or authorize us to collect it
We collect information from you through tracking tools. We use tracking tools like browser cookies and mobile device IDs to collect information when you use the Services. We do this on our websites, in emails that we send to you, and in media advertising. We collect information about usage and browser information over time.
Third parties may also share information about you with us. For example, our business partners may give us information about you. We may receive information from commercial sources such as companies who compile information about shoppers and their preferences. Social media platforms may also give us information about you, and we may get information about your interactions with our ads on third-party sites.
How Do We Use the Information We Collect?
We use information to help us effectively provide you products and services. We use your information to respond to your questions or enable you to participate in our programs. This may include sweepstakes or contests. We also may use your information to process your registration with sites and apps. We may use your friends’ email addresses to send them information that you requested we send them. We also use your information to process orders for you. We may also contact you about products and services you have requested, or if you have won a prize or promotion.
We use information to improve our products and services. One of our goals is that you have a positive experience with our sites, apps, and products. Therefore, we may use your information to improve your experience with our sites, apps, and products. We may use information you provide or that third-party partners give us to personalize your experience.
We use information for security purposes. We may use your information to help protect you, our sites and apps, our company, our customers, and our consumers.
We use information for marketing purposes. For example, we might send you information about products, offers, features, or updates. We might also use your information to serve you ads about products and offers. Those ads may appear on third-party platforms which may include social media. These might be our own offers or products, or third-party offers or products we think you might find interesting. We may provide you with information through email or push notification. If you have elected to receive text messages from us, then we may send you information about promotional offers and more. These messages may use information automatically collected based on your actions while on our sites and may prompt messaging such as cart abandon messages.
We use information to get feedback from you about how we’re doing and for other transactional purposes. We may contact you about this Policy or the Terms of Service posted to the sites or apps you are using. We may also communicate with you about a job application or your questions about our products or promotions.
We use information as the law allows us or as we may notify you.
How Do We Share Your Information?
We share information with our business partners and third-party vendors. For example, we may share information with joint promotion partners. If you register for a joint promotion, your information may be collected by both us and the third party. This might include retailers. Your information will be used by us as described in this Policy or by promotion partners as described in their policies. We may also share information with companies who serve as our vendors or third parties who perform services on our behalf. They may help us deliver products or services to you. We may share information with companies who operate our sites and apps or who run our promotions.
We will share information if we think we must in order to comply with the law or to protect our company. For example, we will share information to respond to a court order or subpoena. We may share information if a government agency or investigatory body requests it. This includes United States and non-United States law enforcement or regulatory authorities. We may also share information to help protect you, our sites and apps, our company, our customers, and our consumers. We may also share information if we are investigating potential fraud.
Third parties may collect information when you use the Services. Third parties that provide advertising, content, and/or functionality to our Services may collect information from these Services through tracking tools like browser cookies and mobile device IDs. For example, third-party advertisers may have a presence on some of our Services, and this information may be collected over time and combined with information collected across different websites and online services.
We may share information with any successor to all or part of our business. For example, if part of our business is sold, or is involved in a merger, consolidation, asset sale, or in the unlikely event of bankruptcy, we may include your information as part of that transaction.
If there are additional reasons we may share information, we will describe those to you.
You Have Certain Choices About How We Use Your Information
You can opt out of email marketing. To stop receiving promotional emails from us, follow the instructions in any promotional email message you get from us. If you opt out of getting marketing email messages, you may continue to receive non-marketing email messages from us where permitted by law.
You can opt out of SMS marketing text messages. To stop receiving any marketing text messages that you have elected to receive, you can opt out by replying “STOP” to the text message. For help, reply “HELP” to any text message you receive from us.
Do-Not-Track Signals and Similar Mechanisms. Some web browsers transmit “do-not-track” signals to websites. Because the standards for these signals are still under development, we currently do not take action in response to these signals.
You can control tools on your mobile devices. For example, you can turn off the GPS locator or push notifications on your phone. To modify the push notifications you get from our app, you can alter your preferences in your profile.
You may have other choices under state laws. Depending on where you live, you may have certain additional rights, such as the right to request access to your personal information or to request deletion of your personal information.
Hembal Services are not directed to children under 13. We do not knowingly collect, use or disclose personally identifiable information from anyone under 13 years of age. If you are a parent or legal guardian and think that your child under 13 has given us information, you can contact us at https://hembal.com/contact and we will take appropriate steps. You can also write to us at the address listed below. Please mark your inquiries “COPPA Information Request.”
We use various technical and organizational mechanisms to secure our websites and apps. You should understand that no data storage system or transmission of data over the Internet or any other public network can be guaranteed to be perfectly secure.
Our Services Are Intended for a United States Audience
The Sites are governed by and operated in, and in accordance with the laws of, the United States, and are intended for the enjoyment of residents of the United States. Hembal makes no representation that the Sites are governed by or operated in accordance with the laws of any other nation. Given that we are an international business, our use of your information necessarily involves the transmission of data on an international basis. If you are located in the European Union, Canada or elsewhere outside of the United States, please be aware that information we collect may be transferred to and processed in the United States. By using the Sites, or providing us with any information, you (a) acknowledge that the Sites are subject to the laws of the United States, (b) consent to the collection, processing, maintenance and transfer of such information in and to the United States and other applicable territories in which the privacy laws may not be as comprehensive as or equivalent to those in the country where you reside and/or are a citizen, and (c) waive any claims that may arise under those laws.
We May Link to Other Sites or Apps or Have Third Party Services and Tools on Our Platform We Don’t Control
We may link to or allow you to access the Services from third-party websites or platforms. Our sites and apps may also include third-party content that collects information. Third party content may include tools like cookies and tracking technologies. These third parties may use your information for their own purposes. This may include behavioral advertising and analytic purposes. We do not control these third parties or their use of these technologies, so please read their privacy policies carefully.
Feel free to contact us if you have more questions
If you have questions about this Policy or our data practices, or if you would like to submit a request, https://hembal.com/contact to submit your question. You can also write to us or call us at:
Attn: Consumer Relations – Privacy
4340 E 23rd St
Joplin, MO 64804
For California residents only: If you would like to exercise your rights under the California Consumer Privacy Act (CCPA), you have two options for doing so:
Call Us: You may call us at our toll-free number, 1-800-432-1688 or Submit Through Our Portal: https://hembal.com/contact.
We May Update This Policy
From time to time, we may change this Policy. When we do, we will notify you of any material changes as required by law. This will include posting an updated copy here and updating the “Last Updated” date. Please check periodically for updates.
California “Shine the Light” Law
If you reside in California, you have the right to ask us one time per year for information about our disclosure, if any, of personal information to third parties for their direct marketing purposes in the preceding calendar year. To make a request,https://hembal.com/contact or write to us at the address listed above. Indicate in your letter that you are a California resident making a “Shine the Light” inquiry. We reserve our right not to respond to requests submitted other than by the means specified in this section, if the request is not labeled or sent properly, or if the request does not have complete information.
California Consumer Privacy Act (CCPA)
Category of Personal Information
Identifiers, such as your name, street address, phone number, IP address, or email address
We may use this information to respond to your questions, to enable you to participate in our programs (including sweepstakes or contests), to process your registration with sites and apps, and for other business purposes.
Commercial information, such as a record of your purchases
We may use your information to provide you with products, to identify other products and offers that may be relevant to you, and for other business purposes.
Biometric information, such as voice recordings, images, and information about your physical activities that you provide.
We use this information to provide you products and the Services and for our other business purposes, such as when we capture voice recordings as part of our customer support.
Internet and electronic network activity information, such as information about your interactions with our Services
We may use this information to improve our Services, to better understand the visitors who come to our Services and what content is of interest to them, and for other business purposes.
Precise geographic location information, using technologies such as GPS or Wi-Fi
We may use this information to improve the quality, security, and relevance of our Services to our visitors and for other business purposes.
Professional or employment related information, such as your resume when submitted as part of the application process to work with us
We may use this information to review your qualifications for positions you may apply for through our careers webpage and for other business purposes
Other electronic information, including information you post in a public space on our site (such as videos or photos)
We may use this information to provide the services you ask for on our Services, as part of sweepstakes or other competitions, and for other business purposes.
Inferences about you
We may use this information to personalize your experience with us, and for other business purposes.
Characteristics of protected classifications under California or federal law, such as your age or gender
We may use this information to personalize your experience with us, and for other business purposes.
We share personal information with third parties in various ways as described elsewhere in this Policy. We do not consider the ways we share your personal information to comprise the sale of your information.
We may verify your request by asking you to provide information to confirm your identity. This information may vary depending on your relationship with us. If you would like to use an agent registered with the California Secretary of State to exercise your rights, we may request evidence that you have provided such agent with power of attorney or that the agent otherwise has valid written authority to submit requests to exercise rights on your behalf. Subject to applicable law, you may have a right not to be discriminated against for exercising your rights over your personal information.
About our Cookies
We use common tracking technologies.
We collect personal information about users over time and across different websites. We also work with third parties that collect personal information this way. These third parties may have tools they place on our sites. Our vendors may also use these tools. In this policy “we” and “us” refers to both Hembal and our vendors.
We use tracking technologies for a variety of reasons.
We use several common tracking tools. These may include browser cookies. We may also use web beacons, flash cookies, and similar technologies. Third parties also use these tools on our sites and elsewhere on our behalf. Cookies are small files that download when you access certain websites. These pages also explain how you can manage and delete cookies. We use tracking tools:
- To recognize new or past customers.
- To store your password if you are registered on our site.
- To improve our website.
- To serve you with interest-based or target advertising (see below for more on interest-based advertising).
- To observe your behaviors and browsing activities over time across multiple websites or other platforms.
- To better understand the interests of our customers and our website visitors.
We engage in interest-based advertising.
We or our partners display interest-based advertising using information gathered about you over time across multiple websites or other platforms. This might include on mobile applications (“apps“).
Interest-based advertising (sometimes called “online behavioral advertising“) includes ads served to you after you leave our website, encouraging you to return. They also include ads we think are relevant based upon your browsing habits or online activities. These ads might be served on websites or on apps. They might also be served in emails. We might serve these ads, or third parties may serve ads on our behalf. They might be about our products and brands or about other companies’ products and brands.
How do we gather relevant information about you for interest-based advertising?
To help us decide what is relevant to you, we use information you make available to us when you interact with us, our affiliates, and other third parties. We gather this information using the tracking tools described above. For example, we or our partners might look at your purchases or browsing behaviors. We or our partners might look at your location. We might look at these activities on our platforms or the platforms of others.
We work with third parties who help gather this information. These third parties might link your name or email address to other information they collect. That information might include past purchases made offline or online. Or, it might include online usage information.
You can control certain tracking tools.
Your browser may give you the ability to control cookies. How you do so depends on the type of cookie. Certain browsers can be set to reject browser cookies.
Our Do Not Track Policy: Some browsers have “do not track” features that allow you to instruct a website not to track you. These features are not all uniform. We do not currently respond to those signals. If you block cookies, certain features on our sites may not work. If you block or reject cookies, not all of the tracking described here will stop.
Options you select are browser and device specific.
Choices you make are browser and device specific.